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Shipping & Returns

 

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund of merchandise. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your store credit/refund/repair once we've received and processed the returned item.

EL wire is very flexible, and yet can be slightly fragile if kinked repeatedly in one area.  We do not warranty against EL wire damage or malfunctioning as this comes from regular use including normal wear.

 


Shipping

We can ship to all 50 contigous US states and Hawaii/Alaska, and are now offering International Shipping.  Currently APO addresses are not an option.

Note, UPS does not ship to PO Boxes so you must enter a typical physical address.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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